Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, uninstalled, unprogrammed, unpaired, and in its original packaging with all accessories included. You’ll also need the receipt or proof of purchase.

If you ordered the wrong item, returns are accepted only if the item has not been installed, connected to power, programmed, paired with any device, or otherwise used. Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.

To start a return, please contact us at info@shadesmotors.com. We will provide return instructions and the return shipping address. Items returned without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged during shipping, or if you received the wrong item. We will evaluate the issue and, if confirmed, provide a replacement or refund at no additional cost.

Exceptions / Non-Returnable Items

The following items are not eligible for return:

  • Electronic parts that have been installed, connected to power, programmed, paired with another device, or otherwise used.
  • Custom-made or special-order products.
  • Clearance or sale items.
  • Gift cards.
  • Products that are damaged due to misuse, improper installation, or unauthorized modifications.

If you have any questions about whether your item is eligible for return, please contact us before sending it back.

Exchanges

The fastest way to receive the correct item is to return the original item (if eligible) and place a new order once your return has been approved.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be unused, in its original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@shadesmotors.com.